Return, Exchange & Refund Policy

At NS by Noor Saad, we want you to feel happy and confident with every order you place with us.

We carefully select our fabrics, work on every little detail, and make each piece with the same care we would want for ourselves.

But sometimes, things may not go exactly as planned.

If you have any issue with your order, don't worry. Our support team is always here to help you.

Our Exchange Policy

We offer exchange only on eligible orders. We do not offer refunds.

If you would like to exchange your article, please contact our support team within 7 days from the date your order was placed.

Once the 7-day period has passed, the order will no longer be eligible for exchange.

Conditions for Exchange

To make sure your exchange can be processed smoothly, please keep the following things in mind:

• The exchange request must be raised within 7 days from the date of placing the order.

• The article must be unused, unworn and unwashed.

• The article should be in its original condition, with all tags and packaging intact.

• The article must not have any stains, perfume, odour, alterations or signs of wear.

• The original invoice or proof of purchase may be required.

• Sale, discounted and clearance articles are not eligible for exchange.

• Customised or specially altered articles cannot be exchanged.

We always recommend checking your article carefully before wearing it, so if there is any issue, you can contact us right away.

Received a Damaged Article?

Sometimes an article may get damaged during the delivery process, or there may be an issue that you did not expect.

If you receive your order in a damaged condition or notice any genuine issue with the article, please don't worry.

Just contact our support team and let us know.

Share your order details along with clear pictures or a video of the issue, and our team will look into it and guide you through the next steps.

We are here to solve your problems, not leave you wondering what to do next.

How to Request an Exchange

The process is simple.

1. Contact us

Message our support team through WhatsApp or email with your order number and let us know why you would like to exchange the article.

2. Wait for confirmation

Our team will check your request and confirm whether the article is eligible for exchange.

3. Pack the article carefully

Once your exchange is approved, please pack the article safely in its original packaging.

4. Send it back

Send the article to the return address provided by our team.

5. We will take it from there

Once we receive the article, our team will inspect it and guide you regarding the exchange.

We recommend using a trackable courier service when sending an article back, as we cannot be responsible for parcels lost or damaged during return delivery.

What About Handmade Details?

At NS by Noor Saad, many of our designs include embroidery, embellishments, laces and other detailed finishing.

Because of this, you may notice very small differences in embroidery, thread placement or embellishment.

These little variations are a natural part of the handmade work and do not mean that the article is faulty.

We believe it is these little details that give every piece its own beauty.

Please Keep in Mind

Colours can sometimes look slightly different in pictures compared to the actual article. Lighting, photography and different screen settings can affect how a colour appears.

Articles that have been worn, washed, altered, stained, perfumed or damaged after delivery may not be eligible for exchange.

Every exchange request is checked by our team so we can make sure the article meets the conditions mentioned above.

Need Help?

If something doesn't feel right with your order, you don't have to figure it out on your own.

Our support team is here to help you.

Simply contact us through WhatsApp or email, share your order details and explain the issue. We will do our best to understand the problem and guide you towards the right solution.

Because for us, your experience doesn't end when your order is delivered.

We want you to order with confidence, wear with confidence, and feel confident choosing NS by Noor Saad.