Privacy Policy

NS by Noor Saad ("we", "us", "our") operates the website nsbynoorsaad.com. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have when you visit our site or shop with us. By using this website, you agree to the practices described below.

We currently offer our products and services to customers in Pakistan and the United States, and this policy applies to all visitors and customers, regardless of location.

Information We Collect

When you visit our website, place an order, sign up for updates, or contact us, we may collect the following:

Personal Information: your name, email address, phone number, shipping and billing address, and payment details.
Order Information: the products you purchase, order history, and delivery preferences.
Non-Personal Information: your browser type, device, and general information about how you use our site.
Cookies: small files stored on your device that help our site run smoothly and remember your preferences.

We only collect information that you choose to give us, whether that's through placing an order, creating an account, subscribing to our newsletter, or reaching out to us directly.

How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Respond to your questions and customer service requests
Send order updates, such as shipping confirmations
Let you know about new arrivals, promotions, and offers, if you have opted in
Improve our website, products, and overall shopping experience
Detect and prevent fraud or misuse of our site

Cookies

Our website uses cookies to remember items in your cart, recognize returning visitors, and understand how customers use our site. Cookies do not collect personally identifiable information on their own.

You are free to disable cookies through your browser settings, though some features of the site, such as the shopping cart, may not work as well if you do.

Payment Information

All payments made on nsbynoorsaad.com are handled through trusted third-party payment processors. We do not store your full card details on our own servers.

Any payment information you enter is encrypted and sent directly and securely to our payment partners, who are responsible for handling it in line with their own security standards.

How We Protect Your Information

We take reasonable steps to keep your information safe, both online and offline. Our checkout pages use SSL encryption, which you can confirm by looking for "https" and a padlock icon in your browser's address bar. Access to your personal information within our team is limited to those who genuinely need it to do their job, such as fulfilling orders or handling customer queries.

Sharing Your Information

We do not sell, rent, or trade your personal information to anyone. We only share your details with third parties when it's necessary to run our business, for example:

With courier and delivery partners, so your order can reach you
With payment processors, so your transaction can be completed
When required by law, or to protect our rights, property, or the safety of our customers

Any outside party we work with is expected to keep your information confidential and use it only for the purpose it was shared for.

Data Retention

We keep your order and account information for as long as needed to fulfil your orders, meet our legal and accounting obligations, and provide you with customer support. If you would like your information removed sooner, you can reach out to us using the contact details below.

Your Choices

You always have control over your information. You can:

Ask us what information we hold about you
Ask us to correct or update your details
Ask us to delete your information from our records
Unsubscribe from our marketing emails at any time, using the link at the bottom of any email or by contacting us directly

Customers in Pakistan and the United States

Since we serve customers in both Pakistan and the United States, we aim to handle your personal information responsibly and in line with applicable consumer protection expectations in both regions.

If you are a US-based customer and have questions about how your state's privacy laws apply to your information, or if you are a Pakistan-based customer with questions under local regulations, please contact us and we will be happy to assist.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, so we encourage you to review their privacy policies before sharing any personal information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, so we recommend checking back occasionally.